E-Commerce Bootcamp 3.0 - Click to Conversion: ACE your customer engagement – Masterclass
Customers are demanding more from brands online, making omni-channel customer experience management (CXM) a necessity. Research reveals that customer-centric companies are 60% more profitable than companies that aren’t. In order to succeed with their CX strategy, businesses need to start listening to customer needs from their preferred channel. This on-demand webcast discusses the importance of e-commerce experiences and reveals how businesses can create a seamless customer journey.